RESOURCES

Common Problem

Can I have a sample order ?

Yes, we welcome sample order to test and check quality. 1pc for sample checking is available. Mixed samples are also acceptable.

Do you accept purchase orders?

Yes. We will happily accept purchase orders. Purchase orders must be signed, bona fide documents that specify both a shipping and billing address, PO Number, and all relevant costs, including quantity, part numbers, product prices, shipping and handling, and taxes (if applicable). To place an order by purchase order we must receive the purchase order by fax, email. You may email your purchase order to marketing@anern.com or you may text your purchase demand to whatsapp +86 13058030989.

Can you provide a complete solution to me ?

Yes, sure. Anern’s expert team has more than 10 years combined experience developing in solar and led industry. We can provide led lighting、solar lighting and solar system solutions for your individual needs.

How do you ship the goods and how long does it take to arrive?

We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.

What Payment Options Do You Accept For Online Purchases?

We accept PC, Visa, T/T, L/C, D/A, D/P, Western Union, MoneyGram, and PayPal for online purchases. We also accept Money Orders, Cashier's Checks, Corporate Checks, and Personal Checks if you are submitting an order via mail. Personal checks require a 3-5 Business Day hold time for check to clear.

How to proceed an order for your products?

1st, let us know your requirements or application. 2nd, We quote according to your requirements or our suggestions. 3rd, customer confirms the samples and places deposit for formal order. 4th, We arrange the production.

Is it OK to print my logo on the product?

Yes. Please inform us formally before our production and confirm the design firstly based on our sample.

Can I view the products before I purchase them?

We welcome you to visit our company and factory anytime. We have a exhibition hall over 600 square meters in our company. There are about 300 products which include LED lighting/solar lighting/solar power system on show. We want you to experience our products first-hand which is why we regularly attend trade shows & exhibitions all across the country.

How to deal with the faulty?

Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.

Do you offer guarantee for the products?

Yes, we offer 3~5 years warranty to our products.

    Quick Contact Info

    ADD.

    Room 2120, Hongfa center Building, No.1004, Xinhu  Road, Bao'an District, Shenzhen,China.

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